ACCORD
A Center for Dispute Resolution, Inc.

Out of Conflict Grows Resolution

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MEDIATION

What is mediation?
Mediation is a voluntary process in which individuals who are in disagreement about an issue, problem, or misunderstanding meet with a specially trained neutral party who helps them identify issues, clarify perceptions, and explore options for a mutually acceptable outcome. This provides many individuals a successful alternative to avoiding the problem, fighting, or going to court .

Click here to learn how to become a mediator.

How does mediation work?
~ Both individuals agree to meet with a neutral mediator and discuss the issues
~ The mediator does not take sides but makes sure each person is heard
~ Each person gets to present his/her position or views
~ The mediator helps clarify the issues
~ The mediator helps the individuals find the areas on which they agree
~ Mediators do not make decisions for the individuals
~ Agreements may be either verbal or written
~ When appropriate, a copy of the agreement may be provided to a court

Advantages of mediation:
1. Mediation encourages communication and cooperation between parties
2. Minor disputes can be resolved before they become major problems

3. Mediation may save you time in court

4. Parties are empowered to reach their own solutions; the parties are in charge of the outcome
5. Participation is voluntary and may result in a lasting resolution

6. Mediation may be scheduled quickly
7. The service is free, convenient and confidential
8. Mediators do not take sides or place blame
9. Agreements must be mutually acceptable to participants

10. Voluntary agreements have a high compliance rate
11. Agreements can be enforceable contracts
12. Additional mediations can be scheduled to fine tune or renegotiate an agreement

What disputes does ACCORD handle?
ACCORD has helped to resolve thousands of disputes between:
~ Neighbors
~ Employer/employee
~ Landlord/tenant
~ Customer/merchant
~ Friends, partners and family members
~ Parents (custody, visitation and child support)

If you are not sure whether mediation can help in your situation, call ACCORD and speak with a Case Manager. If we cannot help, we will try to direct you to other services.

Who are ACCORD's mediators?
These caring community volunteers deliver the critical services of our program. They come from all walks of life and seek to help others solve disputes and come to agreement. They are good listeners who have received certification by New York State after completing a thirty-hour training program. Click here if you are interested in learning more about becoming a volunteer.

Click here to see a graphic overview of the mediation process.

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