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Dispute Resolution Services


Mediation is a voluntary process in which individuals that are in disagreement about an issue, problem, or misunderstanding meet with a specially trained neutral party. Mediation is accessible to everyone in the community.

Identify issues | Clarify perceptions | Explore options for an acceptable outcome


Facilitation refers to the process of designing and running a successful meeting. The definition of facilitate is “to make easy” or “ease a process.” What a facilitator does is plan, guide and manage a group event to ensure that the group’s objectives are met effectively, with clear thinking, good participation and full buy-in from everyone who is involved. To facilitate effectively, you must be objective. This doesn’t mean you have to come from outside the organization or team, though. It simply means that, for the purposes of this group process, you will take a neutral stance. You step back from the detailed content and from your own personal views, and focus purely on the group process. (The “group process” is the approach used to manage discussions, get the best from all members, and bring the event through to a successful conclusion. The key responsibility of a facilitator is to create this group process and an environment in which it can flourish, and so help the group reach a successful decision, solution or conclusion.


Arbitration is a form of alternative dispute resolution (ADR) and is a way to resolve disputes outside the court system. The dispute will be decided by one or more persons (the “arbitrators”, “arbiters” or arbitral tribunal), which renders the arbitral award.” An arbitral award is legally binding on both sides and enforceable in the courts. Arbitration is a proceeding in which a dispute is resolved by an impartial adjudicator whose decision the parties to the dispute have agreed, or legislation has decreed, will be final and binding. There are limited rights of review and appeal of arbitration awards.

Restorative Practices

Restorative Practices are gently directed problem-solving and change making processes; structured face to face communication about the nature and impact of harm and conflict from all possible perspectives, where all parties have an equal role in negotiating mutually equitable solutions and closure. Restorative Practices are keys to proactive responses to improving interpersonal relationships.

To discuss your case and determine if mediation is appropriate, Please Contact: